Last Updated: July 1, 2025
1. Introduction
Welcome to 789pub — one of the Philippines' most trusted online gaming destinations. We know that when you hand over personal details to register and play, you're putting your trust in us. We take that responsibility seriously, and this Privacy Policy is our way of being upfront about exactly how we handle your information.
This policy applies to all services offered under the 789pub brand at 789pub.best, including our Color Game, Online Casino, PBA Betting, Card Games, Virtual Sports, and all other features available on the platform. By creating an account or using any part of our site, you agree to the terms described here. If you don't agree, please stop using our services and contact us to close your account.
789pub operates in compliance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. We are committed to protecting the confidentiality, integrity, and availability of your personal data.
2. Data We Collect
789pub collects only the information necessary to provide you with a safe, fair, and enjoyable gaming experience. Here's a breakdown of what we gather:
2.1 Information You Give Us Directly
- Account registration details: full name, date of birth, email address, mobile number, and username.
- Identity verification documents: government-issued ID (passport, PhilSys ID, driver's licence, SSS/GSIS card) required for KYC compliance.
- Financial information: GCash number, Maya/PayMaya account, bank account details (BDO, BPI, UnionBank), or card details for deposits and withdrawals. Note: we do not store full card numbers — these are processed by PCI-DSS-compliant payment gateways.
- Communications: messages you send to our support team via live chat, email, or any feedback form on the site.
2.2 Information Collected Automatically
- Technical data: IP address, device type, browser version, operating system, and screen resolution.
- Usage data: pages visited, games played, session duration, clickstream data, and betting history.
- Location data: approximate geolocation based on your IP address to comply with jurisdictional requirements.
- Cookies and similar technologies: session cookies, preference cookies, and analytics identifiers (see Section 5 for details).
2.3 Information From Third Parties
When you log in or register via a social media or referral link, we may receive basic profile information (name, email) from that platform, subject to their own privacy settings. We may also receive identity-verification results from KYC service providers or fraud-detection partners.
3. How We Use Your Data
At 789pub, your data is used purposefully — never carelessly. The table below outlines our primary purposes and the legal basis for each:
- Account creation and management — to register you, verify your identity, and keep your account secure. (Contractual necessity)
- Processing deposits and withdrawals — to complete transactions via GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, or bank transfer. (Contractual necessity)
- Responsible Gaming compliance — to monitor play patterns, apply self-exclusion requests, and intervene when signs of problem gambling are detected. (Legal obligation)
- Anti-fraud and AML checks — to verify that funds are legitimate and to detect suspicious activity, in compliance with AMLC regulations. (Legal obligation)
- Customer support — to respond to your queries, complaints, and requests. (Legitimate interest)
- Platform improvement — to analyse usage patterns, fix bugs, and develop new features that Filipino players actually want. (Legitimate interest)
- Marketing communications — to send you promotions, bonus offers, and event updates, but only if you've opted in. (Consent)
- Legal compliance — to retain records as required by Philippine law and our gaming licence conditions. (Legal obligation)
We do not use your personal data to make solely automated decisions that significantly affect you without a human review process in place.
4. Sharing Your Data
789pub does not sell your personal data to anyone. Full stop. However, there are limited scenarios where we share it with trusted parties:
- Payment processors: GCash, Maya, GrabPay, Coins.ph, and banking partners receive only the minimum data needed to process your transactions.
- KYC and identity verification providers: third-party services that help us confirm your identity and age as required by our licence.
- IT and infrastructure partners: cloud hosting and data storage providers operating under strict data processing agreements with 789pub.
- Regulatory authorities: PAGCOR and AMLC may require us to disclose certain player data for compliance and investigation purposes. We are legally obligated to cooperate.
- Fraud prevention networks: we may share flagged account data with industry fraud-prevention bodies to protect the broader gaming ecosystem.
Any third party that receives your data is contractually required to keep it confidential and use it only for the specified purpose. They cannot pass it on further without our written consent.
5. Cookies & Tracking Technologies
Like most modern websites, 789pub uses cookies and similar tracking tools to make the site work properly and to understand how our players use it.
Types of Cookies We Use
- Essential cookies: required for the site to function — login sessions, game state, and security tokens. You cannot opt out of these.
- Preference cookies: remember your language, display settings, and notification preferences.
- Analytics cookies: help us understand which pages are popular, where players drop off, and how to improve the experience. Data is aggregated and anonymised.
- Marketing cookies: used to show you relevant promotions on the 789pub platform if you've opted in to marketing communications.
You can manage non-essential cookies through the cookie consent banner on your first visit, or via your browser settings. Disabling analytics or marketing cookies will not stop you from using 789pub.
6. Data Security
Protecting your data is not just a legal checkbox for us — it's part of how 789pub operates day-to-day. Our security measures include:
- 256-bit SSL/TLS encryption on all data in transit.
- AES-256 encryption for sensitive data at rest (passwords are hashed, never stored in plain text).
- Regular third-party security audits and penetration testing.
- Multi-factor authentication (MFA) available for all player accounts.
- Role-based access controls limiting internal data access to authorised staff only.
- Automated monitoring systems that flag unusual login attempts or transaction patterns in real time.
- Incident response procedures with mandatory notification timelines in case of a breach.
Despite these measures, no system is 100% impenetrable. In the unlikely event of a data breach that poses a risk to your rights, we will notify you and the National Privacy Commission (NPC) within the timeframes required by law.
7. Data Retention
789pub keeps your data only for as long as necessary. Here's our general retention schedule:
- Active account data: retained for the lifetime of your account plus five years after closure, as required for AML compliance.
- Transaction records: kept for a minimum of seven years in line with Philippine financial regulations.
- KYC documents: retained for five years after account closure or as required by our regulatory obligations.
- Support communications: kept for two years after resolution of the relevant issue.
- Marketing preferences: retained until you withdraw consent or close your account.
- Analytics data: aggregated and anonymised after 26 months; individual-level data is purged.
Once retention periods expire, data is securely deleted or permanently anonymised using industry-standard methods.
8. Your Privacy Rights
Under the Data Privacy Act of 2012, you have the following rights as a data subject:
- Right to be Informed: you have the right to know how your data is being collected and used — which is exactly what this policy is for.
- Right to Access: request a copy of the personal data 789pub holds about you.
- Right to Rectification: ask us to correct inaccurate or outdated information in your account.
- Right to Erasure: request deletion of your data where there is no legal obligation for us to keep it.
- Right to Object: object to the processing of your data for direct marketing purposes at any time.
- Right to Data Portability: request your data in a structured, commonly used, machine-readable format.
- Right to Lodge a Complaint: if you believe your rights have been violated, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of these rights, email us at privacy@789pub.best. We will respond within 30 calendar days. Some requests may require identity verification before we can process them.
9. Minors and Age Restriction
789pub strictly prohibits anyone under the age of 21 from registering or using our platform. We do not knowingly collect personal data from minors. During registration, you are required to confirm your age, and all accounts are subject to mandatory KYC verification.
If we discover that a minor has registered an account, we will immediately suspend the account, refund any deposits in accordance with applicable law, delete all associated personal data, and report the incident to the appropriate authorities if required.
If you believe a minor is using our platform, please contact us immediately at privacy@789pub.best.
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When we make material changes, we will:
- Post the updated policy on this page with a revised "Last Updated" date.
- Send a notification to your registered email address (for significant changes).
- Display a banner on the 789pub homepage alerting you to the update.
Your continued use of 789pub after a policy update constitutes your acceptance of the revised terms. If you disagree with the changes, please stop using the service and contact us to request account closure.
